Dell to Offer 12 Month Limited Warranty to all Affected Customers
Last April I splashed out on a bargain through E-Bay on a Dell XPS M1330. It truly is an awesome machine however there was one huge flaw, the Nvidia graphics card is completely fubar'd. Today Dell decided to offer the following:
Dell will offer a 12-month limited warranty enhancement specific to this issue. For all customers worldwide, we plan to add 12 months of coverage for this issue to the existing limited warranty up to 60 months from the date of purchase for the following systems
Dell Product Name | ||
Dell Precision M4300 | ||
Dell Precision M65 | Latitude D820 | |
Latitude D830 | ||
Latitude D620 | ||
More information will be available from the Direct 2 Dell blog when they get it, however more information can be found here and here for those who are affected.
I have quite a few grievances about this. When Dell realized there was an issue with so many defective GPU's they quietly went along and released a bios upgrade (A12), as a result the fans are now on all of the time. It constantly has a GPU temp of above 60 degrees, any bit of load on it and it shoots through the roof up to 80-90 degrees.
Thankfully I have well over 3 years left on this warranty but with the fan being on all the time with the noise and decreased battery life, not to mention the increased wear and tear on the fan and other components would the entire system not warrent need to be replaced?
If the GPU or the motherboard needs a replacement, then what is it replaced with? Is there a defect free GPU available or do we just get landed back with a defective one again? If we get a defective one then how long will that be covered under warrenty for? Personally I don't want to switch to the lower powered Intel graphics chip, but what is the alternative?
Dell, if you guys are reading any of this, give me some hope for this awesome machine, give us more information, issue a mass recall but for christ sake take more action; it's what your customers deserve.
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